In the elevator world, the biggest difference between smooth, predictable service and frustrating, expensive service often comes down to a single factor: How clear the information is. Good elevator companies know this. They build their contracts around transparency, clear scopes, and real accountability. When you work with one, you feel it immediately: The contract says what it means. The technician explains issues in plain language. Costs are predictable. Emergencies are act

Most property managers inherit elevator contracts without knowing if they’re getting real value or just paying for promises. This guide breaks down what makes a good maintenance agreement, how to spot red flags, and how to compare coverage so your building gets the service it deserves.